We spoke with three patients to gain their views about the dental practice. Patients made the following comments, "Really excellent", "You could not have better" and "Everything is explained to me and the appointments are on time". Patients told us the dental staff were polite and helpful at all times. They confirmed the dental staff obtained their consent prior to commencing their treatment and were happy with the dental treatments they received. Patients told us the dental staff were reassuring and did their best to relieve any anxieties they had about their treatment.

Appropriate polices and procedures were in place to ensure good standards of infection control and these were adhered to by the staff. A patient told us the dental surgery was clean.

Dental staff attended training in relevant courses to maintain their professional registration with the General Dental Council. This meant they had the skills and knowledge to provide care and treatment to the patients.

Audits (checks) of the dental practice were undertaken to ensure the service was effectively managed, as part of assuring patient safety.

Patients had access to a complaints policy and procedure should they wish to raise a concern about the dental practice.