We spoke with three patients either before or after they had received treatment on the day of our visit. All these patients were happy overall with the treatment they had received over the time they had been attending the practice. Where appropriate they had been given treatment options and the information they needed to be able to make their choice. They felt that their decisions and opinions were respected by the staff.

We found that people were given appropriate information about their treatment. Information was collected and updated about patient's medical conditions to ensure patients remained safe when being treated. Equipment was available and staff trained to deal with medical and other foreseeable emergencies, although an Cardiopulmonary resuscitation (CPR) training update was overdue.

There was not a recent audit of infection control and decontamination. There were no sinks in the decontamination room and there was no system for indentifying a use by date for stored dental instruments.

There was a commitment by all staff to remaining appropriately trained. Staff had not undertaken update training in medical emergencies.

Patient records were compiled and maintained adequately and stored securely.