We observed that patients were spoken to in a professional but friendly manner. One patient told us: "Things are explained very well and I always sign treatment plans which include costs. They provide good advice and support. I would definitely recommend them". Another patient said "Treatments are explained in detail. They are very good and I'm very happy with the service here".

Emergency equipment and drugs were readily available. We saw evidence that staff had received training in emergency procedures and cardio pulmonary resuscitation (CPR).

One patient told us: "Staff are very nice and helpful. I'm very happy with the service". Another patient said "They are very good. The staff are very professional and accommodating. I'm very pleased with them".

Treatments were undertaken in an environment which was modern, clean and maintained to a high standard.

We looked at four staff files and found that they evidenced that staff had received appropriate training to undertake their roles and responsibilities.

A number of audits were routinely undertaken. We were shown environmental cleaning audits, evidence of regular fire drills and testing of equipment.