We spoke to three patients and they were all pleased with the standard of services they had received commenting, “I've been coming here for many years” and “Dr Shoker is a very good dentist and always explains things”.

We looked at six treatment record cards and saw that all had up to date medical history records and that assessments had been recorded. We saw that appointments were made for patients after they had seen the dentist by referring to the dentist notes and that patients seemed to understand why further treatment was being suggested.

Patient’s were protected from the risk of infection because appropriate guidance had been followed. Decontamination procedures were appropriate. We saw that an Infection Prevention Society audit was completed on two occasions in 2012 and again on 1 February 2013. The results showed the practice had achieved 93% compliance with these audits.

The qualified nurse and dentist were registered with the General Dental Council and all staff received appropriate professional development.

Through review of the records we saw that patient’s personal records including medical records were accurate and fit for purpose.