This unannounced inspection of Pemberley House took place on 20 and 21 June 2017. Pemberley House provides residential care for older people over the age of 65 and is situated within a residential area of Basingstoke. The home offers a service for up to 72 people. At the time of our visit 51 people were living in the home.

This inspection of Pemberley House took place on 20 and 21 June 2017. The home is registered to provide accommodation with personal and nursing care for up to 72 people. At the time of our inspection there were 51 older people living at the home, some of whom were living with dementia.

Accommodation at the home is provided over three floors, which can be accessed using the stairs or passenger lifts. There are usually five different areas within the home, referred to as communities. Two communities are located on each of the first two floors, with a single community situated on the top floor. At the time of our inspection the third floor was not occupied. Each of these households is staffed independently and has its own lounge and dining areas. This provided people with a sense of homeliness. Each household was designed to and furnished to meet the needs of the people living in them.

There is a large enclosed garden and patio area which provides a secure private leisure area for people living at the home. The home also has a boutique café with internet and computer facilities for people to meet and keep in touch with family and friends. The home contains a purpose built salon to provide hairdressing, manicures and other therapeutic services.

The previous inspection of Pemberley House in June 2016 found the service required improvements in most areas of care provision. At this time a different provider had legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. The current provider took over the management of the home and began to provide a service on 2 May 2017.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

People were protected from abuse because staff were trained and understood the actions required to keep people safe. Staff had completed the provider’s required safeguarding training and had access to guidance to help them identify abuse and respond appropriately if it occurred. Staff were able to demonstrate their role and responsibility to protect people.

The risks relating to people’s health and welfare were assessed and recorded, along with actions identified to reduce those risks in the least restrictive way. They were personalised and provided sufficient information to allow staff to protect people whilst promoting their independence. People’s care plans had been reviewed to ensure they included all of the information staff required to meet people’s needs.

The registered manager completed a daily staffing needs analysis to ensure there were always sufficient numbers of staff with the right skills mix and experience to keep people safe. Staff had undergone relevant pre- employment checks as part of their recruitment to assure the provider of their suitability to support vulnerable older people.

People received their medicines safely, administered by staff who had completed safe management of medicines training and had their competency assessed annually by the registered manager.

The provider’s required staff training was up to date which ensured staff understood how to meet people’s support and care needs. Training was refreshed regularly to enable staff to retain and update the skills and knowledge required to support people effectively.

Staff had received individual superv