Pendle Valley Mill Medical Practice in Nelson is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 21st May 2019
Pendle Valley Mill Medical Practice is managed by Padiham Group Practice who are also responsible for 3 other locations
Contact Details:
Address:
Pendle Valley Mill Medical Practice Carr Road Nelson BB9 7SR United Kingdom
Telephone:
01282657657
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2019-05-21
Last Published
2019-05-21
Local Authority:
Lancashire
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
We carried out an announced comprehensive inspection at Pendle Valley Mill Medical Practice on 20 March 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
what we found when we inspected
information from our ongoing monitoring of data about services and
information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
The provider had acted swiftly to ascertain areas where improvements were required on taking over the service in July 2018. Action plans had been formulated and work begun to address these areas.
The practice provided care in a way that kept patients safe and protected them from avoidable harm.
Patients received effective care and treatment that met their needs.
Patient feedback about the practice was variable, although most published feedback related to the previous provider. We saw that staff dealt with patients with kindness and respect and involved them in decisions about their care. Patients could access care and treatment in a timely way. The provider was engaged in further work to improve continuity of care and access for patients.
The practice organised and delivered services to meet patients’ needs.
The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Whilst we found no breaches of regulations, the provider should:
Improve the system for documenting significant events and near misses in order to maximise learning outcomes and provide improved managerial oversight of any trends and themes.
Review complaint response letters to include details of how patients can escalate their complaints should they be unhappy with the practice’s reply.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
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