We spoke with people who used the service. They told us they were happy with the service they received. Comments included: “I wouldn't want to change my doctor", “ I can always get a same day appointment if my child is ill", I'm very happy here", " they take time to explain things to you", " I always see the same doctor so he knows my history".

Staff showed an awareness of the cultural and religious values and beliefs of people using the service and how this may affect the care and support they require.

People who used the service were referred to other healthcare services when required and the provider maintained detailed consultation notes in order to ensure people received appropriate care and treatment that met their needs.

Staff received training in safeguarding and were able to describe the possible signs that abuse was occurring.There were enough qualified, skilled and experienced staff employed by the practice to meet people's needs.

The practice had an established patient participation group (PPG). A PPG is made of practice staff and patients that are representative of the practice population. The main aim of the PPG is to ensure that patients are involved in decisions about the range and quality of services provided by the practice.Information about the PPG and meeting dates were available in the waiting area.The PPG met three times a year. These meeting were well attended by patients and members felt that the practice listened to their views.

Accurate records were kept for each patient and the practice had policies in place to comply with the Data Protection Act and the Freedom of information Act.

We reviewed the information available to us about Pennine Medical Centre on 15 May 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.