People told us they were happy with the care provided and were involved with their care and treatment needs. People we spoke with told us their dignity was respected and confidentiality was always maintained. One person told us, “I am very happy with my treatment and I always get an assessment at my visit.

People had thorough, detailed care and treatment plans relating to all aspects of their care needs. They contained a good level of information setting out exactly how each person should be supported to ensure that their needs were met. We spoke with four people and they told us they were happy with the care and treatment they received. One person told us, “This is the best dentist I have ever had.” Another person told us, “This is the best one so far, I have seen improvements and they answer all my questions.”

We observed that people were cared for in a clean, hygienic environment. There were effective systems in place to reduce the risk and spread of infection. The people we spoke with told us that they had no concerns with the cleanliness of the practice.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work. This included carrying out a Criminal Records Bureau check.

There were quality monitoring programmes in place, which included people giving feedback about their care and treatment. This provided a good overview of the quality of the service’s provided.