Perfect Smile West Hampstead, London.Perfect Smile West Hampstead in London is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th July 2018 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
2nd July 2018 - During an inspection to make sure that the improvements required had been made
We carried out this announced inspection on 02 July 2018. The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.
We informed the NHS England area team that we were inspecting the practice.
At the previous comprehensive inspections on 28 and 29 December 2017 we found the registered provider was providing safe, effective, caring and responsive, care in accordance with relevant regulations. We judged the practice was not providing well-led care in accordance with regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Perfect Smile West Hampstead on our website www.cqc.org.uk.
The provider submitted an action plan to tell us what they would do to make improvements. We undertook this inspection on 02 July 2018 to check that they had followed their plan. We reviewed the key question of whether the practice was well-led.
Our findings were:
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
1st January 1970 - During a routine inspection
We carried out this announced inspection on 28 and 29 December 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.
We told the NHS England area team that we were inspecting the practice. They did not provide any information.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was not providing well-led care in accordance with the relevant regulations.
Background
Perfect Smile West Hampstead is in Hampstead in the London borough of Camden. The practice provides NHS and private treatment to patients of all ages.
There is level access for people who use wheelchairs and those with pushchairs. Restricted car parking spaces, including those for patients with disabled badges, are available near the practice.
The dental team includes five dentists, a qualified dental nurse, a dental hygienist, a practice manager and a receptionist. The practice has three treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Perfect Smile West Hampstead was one of the company’s directors.
On the day of inspection we obtained feedback from 13 patients. This information gave us a positive view of the practice.
During the inspection we spoke with two dentists, two dental nurses (one of whom had been drafted in from another practice owned by the provider) and the company’s general manager and area manager. We checked practice policies and procedures and other records about how the service is managed.
The practice is open at the following times:
Monday, Tuesday, Friday: 9am-6pm
Wednesday: 9am-7pm
Alternate Saturdays: 9am-1pm
Our key findings were:
The provider assured us following our visit that they would address these issues and put immediate procedures in place to manage the risks. We have since been sent evidence to show
that improvements are being made. We will check these improvements have been sustained and embedded when we carry out a follow-up inspection of the practice.
We identified regulations the provider was not meeting. They must:
Full details of the regulations the provider was not meeting are at the end of this report.
There were areas where the provider could make improvements. They should:
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