Letter from the Chief Inspector of General Practice

We carried out an announced inspection at Perranporth Surgery on 18 March 2015. The practice is rated as good. Specifically, it was good for providing safe, effective, caring, responsive and well led services. It was good for providing services for all the population groups, older people, children and young people, people with long term conditions people in vulnerable circumstances and people who are working age or recently retired.

Our key findings were as follows:

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Outcomes for patients were positive, consistent and met expectations. Patients told us it was easy to get an appointment with their own GP or a GP of their choice, which provided continuity of care.

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Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

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Reliable systems were in place to maintain safety throughout the practice.

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There was good IT support to enable staff to manage patient records well.

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Treatment rooms and public areas were clean and there were systems in place to ensure hygienic conditions and equipment.

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The practice implemented suggestions for improvements to the way it delivered services as a consequence of feedback from patients and from the Patient Participation Group (PPG).      

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The practice was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice