This inspection took place on 11 and 19 October 2016 and was announced. This was to ensure someone would be available to speak with us and show us records. We visited the provider's office on 11 October 2016, and spoke with people who used the service, family members and staff on 19 October 2016.

Person Centred Care Services Limited was last inspected by CQC on 11 September 2013 and was compliant with the regulations in force at that time.

Person Centred Care Services Limited provides care and support to people in their own homes. On the day of our inspection there were 49 people using the service.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Accidents and incidents were appropriately recorded and investigated. Risk assessments were in place for people who used the service. Staff had been trained in safeguarding vulnerable adults. Procedures were in place to ensure people received medicines as prescribed.

The registered provider had an effective recruitment and selection procedure in place and carried out relevant checks when they employed staff. Staff were suitably trained and received regular supervisions and appraisals.

The registered manager and staff we spoke with had a good understanding of the principles and their responsibilities in accordance with the Mental Capacity Act 2005 (MCA).

Staff supported people with their dietary needs and completed food hygiene training.

People who used the service, and family members, were complimentary about the standard of care at Person Centred Care Services Limited. Staff treated people with dignity and respect and helped to maintain people’s independence by encouraging them to care for themselves where possible.

Care records showed that people’s needs were assessed before they started using the service and care plans were written in a person centred way.

People were supported to go out into the community, attend appointments and other events and leisure activities.

People who used the service, and family members, were aware of how to make a complaint and the registered provider had an effective complaints procedure in place.

Staff felt supported by the registered manager and were comfortable raising any concerns. People who used the service and staff were regularly consulted about the quality of the service. People who used the service and family members told us the management team were approachable and understanding.

One person who used the service told us that they thought the provider was particularly good at "respecting that I am independently minded". They said their "views were respected".

The provider had a number of policies and procedures in place regarding medication which provided instruction to staff. We were told that all staff received medication training appropriate to their roles.

One person using the service, who had several visits each day, told us they were fulfilled by the same group of staff. They said "I know them all and they know what they are doing". People described staff as "polite", "very decent" and "respectful". One person said they were "absolutely marvellous".

We saw evidence that the provider carried out regular quality assurance checks. Approximately every three months the provider contacted each person using the service to check if they were satisfied with all aspects of the care and support provided. The records showed that, where possible, the provider acted on feedback received. The provider also had a complaints policy in place.

We visited Person Centred Care offices on 15th January 2013. We looked at the care records for four people who used the service. Care records were individual and personalised and consent was obtained where required.

We spoke to people who used the service and where they were unable to speak to us we spoke with their relatives. Comments included”The carers at the moment are ok”. And “I get a telephone call on a regular basis”

We saw evidence that staff received training in the safeguarding of vulnerable people and the staff we spoke to were aware of policies and procedures in place to help protect people using the service from harm or abuse including whistleblowing.

We saw that the manager followed a robust recruitment process when recruiting care workers. Staff we spoke with confirmed this which meant that people employed by the service were of good character and suitable to perform their job.

The provider had systems in place to support staff to be suitably skilled to meet people's needs. We saw signed and dated documents showing that structured staff supervisions took place every three months.

Regular checks and reviews were done with people who used the service which showed that provider had an effective system in place to assess the quality of their service and obtain the views of people who used the service and others.