About the service:

Perthyn - Kingsfield House provides domiciliary care and support to adults with a range of learning disabilities as well as people who also have profound physical disabilities. Support staff are provided throughout the 24hr period to enable people to continue living in the community in shared or single occupancy housing. At the time of our inspection, the service provided care and support to 20 people in 17 houses located in Northampton, Wellingborough and Towcester.

People’s experience of using this service:

¿ A family member said, ‘I'm happy with the care and [person] is really happy.”

¿ A staff member said, “People enjoy coming to work and making a difference to the people they support.”

¿ Staff were motivated to provide person-centred care based on people's choices, preferences and likes.

¿ People were extremely well supported to do the things they wanted to, and go where they wished.

¿ People were actively involved in recruiting new staff which helped to ensure care was person-centred and people were able to build positive relationships with the staff who supported them.

¿ Care records contained clear information covering all aspects of people's individualised care and support.

¿ Staff had regular opportunities to update their skills and professional development so they could effectively perform their roles.

Rating at last inspection: The service was rated Good at the last inspection on 7 September 2016.

Why we inspected: This was a scheduled inspection based on the rating of the last inspection. We found the provider had maintained the characteristics of Good in all areas and the overall rating remains as Good.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This domiciliary care inspection took place over two days on 15 and 17 August 2016.

Perthyn - Kingsfield House location provides domiciliary care and support to very dependent adults with a range of learning disabilities as well as people that also have profound physical disabilities. Support staff are provided throughout the 24hr period to enable people to continue living in the community in shared or single occupancy housing.

When we inspected the service provided care and support to 23 people in 20 houses located predominantly in Northampton, Wellingborough and Towcester.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People benefitted from receiving support from staff that were caring, friendly, and responsive to people’s changing needs. People were supported in their own homes by trained staff that were able to meet their needs safely. Staff were able to demonstrate that they understood what was required of them to provide people with the safe care they needed to remain living at home.

People’s care plans reflected their needs and choices about how they preferred their care and support to be provided. People were treated with dignity and their right to make day-to-day choices about how they preferred their care to be provided was respected.

There were sufficient numbers of staff employed to meet people’s assessed needs. People were protected from the risks associated with the recruitment of staff unsuited to the role by the provider’s recruitment procedures. Comprehensive risk assessments were also in place to reduce and manage the risks to people’s health and welfare.

People benefitted from a service that was appropriately managed so that people received their service in a timely and reliable way. Support staff were deployed to people’s homes so that each person always had the assistance they needed throughout the day and night, seven days a week.

People’s rights were protected and decisions about their care and support were taken in their best interest. Where appropriate people’s relatives or advocates were consulted about the service provided and they had the information and guidance they needed to raise concerns or make a complaint. There were procedures in place to ensure complaints were appropriately investigated and action was taken to make improvements to the service when necessary.