We spoke with four people, all of whom said they were very satisfied with the care and treatment received. One person said the practice was “very, very good with very experienced staff”. They all mentioned how much they trusted Dr Kertesz and the staff. One person commented “it is a pleasure to come here”.

People felt that they had been given sufficient information about their care and treatment. A detailed medical history was taken for each person and any allergies or medical conditions were recorded and discussed during the appointment.

People were given after-care advice following treatment, which included a follow up phone call. There was emergency equipment available and staff had received basic life support training.

There were effective systems in place to reduce the risk of infection. Staff were able to describe the decontamination process to us and provide evidence to show that checks were carried out on the equipment used.

Staff received suitable training and updating and were registered with their professional organisations. Records were kept for each person using the service and these were updated at each visit and stored securely.