Peterborough Reablement Service provides personal care to people who live in their own homes in the community. People are supported to achieve goals they set for themselves to improve their independence and confidence at home. The service provides short term support, usually up to six weeks, by which time people are independent or are referred to more long term care provision.

At the last inspection, which took place on 1 and 8 April 2015, the service was rated as good.

This announced inspection took place between 17 August and 11 September 2017. At this inspection we found the service remained good. At the time of our inspection 38 people were receiving personal care from Peterborough Reablement service.

The manager registered with the Care Quality Commission to manage the service in January 2017. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to be cared for by staff who provided care and support that ensured people's safety and welfare and took into account each person's individual preferences. The risk of harm for people was reduced because staff knew how to recognise and report abuse. People were supported to manage their medicines safely.

People were cared for by staff who had been recruited and employed only after appropriate checks had been completed. There were sufficient staff available to meet people's needs. Staff were sufficiently skilled, experienced and supported to enable them to meet people's needs effectively.

People were effectively supported with decision making and supported to have as much choice and control of their lives as possible. People were supported to access appropriate healthcare and received a seamless service. This was because there were health specialists, such as the occupational and physiotherapy staff, available within the service.

People received care and support from staff who were caring, compassionate and patient. People were treated with dignity and respect. People planned the goals they wanted to achieve. People were empowered to build their confidence and improve their skills and independence.

The provider continued to have a robust complaints procedure in place. The service was well managed. There were effective systems in place to monitor the quality of the service people received and continually improve the service provided.

Further information is in the detailed findings below.

We undertook this announced inspection of Reablement and Shared Lives on 01 and 08 April 2015.

At our last inspection in December 2013 the provider was meeting the regulations that we assessed against.

Reablement and Shared Lives have two separate functions within the service. Reablement provides personal care services to people who have been in hospital and returned to live at home in the community. People are supported to achieve goals they set for themselves to enable to improve their independence and confidence at home. The service provides short term support, usually up to six weeks, by which time people are independent or are referred to more long term care provision. At the time of our inspection 27 people were receiving a personal care service from the Reablement service. Shared Lives provides long term or respite care placements for people who have a learning difficulty. On the day of inspection there were five respite and 11 long term placements being supported by the shared lives service. No-one being supported by the Shared Lives workers required personal care at the time of the inspection.

The Reablement and Shared Lives service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The risk of harm for people was reduced because workers knew how to recognise and report abuse.

There was a recruitment process in place and only suitable workers had been employed. There were sufficient numbers of workers to meet people’s care and support needs.

Workers received an induction when they first started working and were supported in their roles through regular supervision with arranged dates for annual appraisals.

People found the workers and managers to be supportive and kind. People were pleased that they had a small number of workers who helped them to become more independent and confident in their own home.

People planned the goals they wanted to achieve so that they could be independent and confident in their own homes. Workers were aware of the goals set by people and this meant the support people received enabled them to improve their independence.

There were health specialists, such as the occupational and physiotherapy staff, available within the service to provide seamless care for people.

The management team was accessible and approachable so that workers and people could raise any concerns. Information about the service was available so that people understood what was provided and the short term provision of support.

The management team and council reviewed the quality of the service through questionnaires, which meant people could comment about the service. People could be confident that the provider would, where necessary, make improvements.