Phoenix Care, 2 Haygate Road, Wellington, Telford.Phoenix Care in 2 Haygate Road, Wellington, Telford is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 6th November 2019 Contact Details:
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22nd February 2017 - During a routine inspection
This inspection was announced and took place on 22 February 2017. Broadway House provides personal care for older people and younger adults in their own home. At this inspection they were providing care and support for 51 people. There was a registered manager in post who was present for the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People felt safe with the staff who provided care and support to them. Staff knew how to protect people from the risk of potential abuse. People’s risks were assessed and staff understood how to reduce the risks to people. People were cared for and supported by sufficient numbers of staff who had been safely recruited. People were supported to take their prescribed medicines safely. People were cared for by skilled staff who received regular one to one [supervision] sessions. People were supported to make their own decisions and staff obtained their consent before delivering care and support. People were encouraged by staff to eat and drink sufficient amounts. People had access to assistance to help them attend their medical appointments when needed. People were cared for by staff who were kind and attentive to their needs. People were involved in planning their care and staff were aware of their past history, care and support needs. People’s right to privacy, dignity and independence was respected by staff. People were involved in their care assessments. The service was flexible to enable people to pursue their interests. People could be assured their complaints would be listened to and acted on. People’s views about the service were routinely obtained and the provider’s governance was effective in providing people with a good and safe standard of care. The agency was run by a registered manager who supported a team of staff to carry out their role effectively.
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