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Phoenix Medical Practice, 33 Bell Lane, Burham, Rochester.

Phoenix Medical Practice in 33 Bell Lane, Burham, Rochester is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th May 2017

Phoenix Medical Practice is managed by Phoenix Medical Practice.

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-05-15
    Last Published 2017-05-15

Local Authority:

    Kent

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

4th April 2017 - During an inspection to make sure that the improvements required had been made pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Phoenix Medical Practice on 8 November 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for Phoenix Medical Practice on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 4 April 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 8 November 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • The practice had revised systems, processes and practices to help keep patients, staff and visitors safe.

  • The practice was able to demonstrate they were following guidance on the management of medicines.

  • The practice was able to demonstrate that risks to patients, staff and visitors were being assessed and well managed.

  • Some staff had received training to help them identify patients who were also carers. The practice had identified 75 patients on the practice list who were also carers.

  • The practice had introduced a system so that patients were able to make appointments online.

  • The practice had revised complaints management and was able to demonstrate that complaints received an initial acknowledgement letter within the time frame stipulated in their complaints policy.

  • Governance arrangements had been revised to help ensure they were effectively implemented.

  • The practice had revised the system that managed and recorded actions taken as the result of receiving national patient safety alerts.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

  • Continue to identify patients who are also carers to help ensure eligible patients are offered relevant support.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice
8th November 2016 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Phoenix Medical Practice on 8 November 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for Phoenix Medical Practice on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 4 April 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 8 November 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • The practice had revised systems, processes and practices to help keep patients, staff and visitors safe.

  • The practice was able to demonstrate they were following guidance on the management of medicines.

  • The practice was able to demonstrate that risks to patients, staff and visitors were being assessed and well managed.

  • Some staff had received training to help them identify patients who were also carers. The practice had identified 75 patients on the practice list who were also carers.

  • The practice had introduced a system so that patients were able to make appointments online.

  • The practice had revised complaints management and was able to demonstrate that complaints received an initial acknowledgement letter within the time frame stipulated in their complaints policy.

  • Governance arrangements had been revised to help ensure they were effectively implemented.

  • The practice had revised the system that managed and recorded actions taken as the result of receiving national patient safety alerts.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

  • Continue to identify patients who are also carers to help ensure eligible patients are offered relevant support.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

 

 

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