The inspection took place on 30 January 2018 and was announced. The provider was given short notice of our inspection in line with our current methodology for inspecting domiciliary care services. The provider registered with the Care Quality Commission (CQC) in December 2016. This was their first inspection under this new registration.

Pilgrim care is a domiciliary care agency providing personal care to people living in Royd Court, an extra care support scheme. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. The service is situated in Mirfield, West Yorkshire. At the time of our inspection there were 20 people using the service.

At the time of our inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safeguarded from the risks of abuse. Staff told us they received training in this area and knew what to look for. They also told us they would report any concerns to their line manager. Risks associated with people’s care were identified and appropriately managed. People received their medicines as prescribed. Medicines were managed in a safe way. The registered provider had a safe recruitment system in place to ensure staff employed were suitable to carry out their roles and responsibilities in a safe manner.

Staff were appropriately trained and felt they had the skills and knowledge to complete their job well. Where required, people were supported to maintain a healthy balanced diet. People had access to healthcare professionals if they required their support. Consent was sought in line with legislation and guidance.

People received personalised care which was responsive to their needs. Social activities took place and were arranged by people who used the service and staff. Complaints were dealt with in a timely and effective way.

The registered manager had a clear vision for the service and the staff team were dedicated to delivering a high quality service. Audits took place to ensure the registered providers policies and procedures were being adhered to and changes were made to improve the service where needed.