Pitsmoor Dental Health Centre was located in two adjoining buildings. The centre occupied the whole of one building and the ground floor only of the adjoining building. Each building contained two surgeries and a patient’s waiting area. Reception, a decontamination room and staff offices were located in the building which the centre occupied in full.

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. Patients told us, “I get given different alternatives and a written list of the different treatments with quotes” and “They give all the information and then the choice is up to me”.

Care and treatment was planned and delivered in a way that ensured people's safety and welfare. People we spoke with told us, “I wouldn’t change anything”, “I think he [the dentist] is from heaven” and "It’s an excellent service, unbelievable, totally first class”,

Our observations and our review of records demonstrated that people received care and treatment in a clean environment with measures in place to minimise the risk of infection. One person said, “They keep it minimal which I like, it’s nice and open.”

The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed.

We found that there were effective systems to regularly assess and monitor the quality of service that people received.