People's needs were assessed and care and treatment was planned and delivered in line with their individual care plans.

A person who used the service told us, “I have to travel 20 miles now but I still prefer to come here, I like it here. The treatment is very good.”

During our inspection we saw that the reception area, treatment rooms and the decontamination room were clean and well maintained. Work surfaces and equipment were in a good condition and easy to keep clean.

Staff told us about the process for annual appraisal. We were told staff had the opportunity to meet with the provider to specifically discuss areas of performance and development plans for the forthcoming year. Staff told us that they felt supported in their professional role.

There was an effective complaints process in place. People told us they had not had any reason to complain. However, they said they felt confident to approach members of staff if they had any concerns.