About the service: Platinum Care At Home Ltd is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone using the service receives the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. There were 52 people being provided with personal care at the time of our inspection.

People’s experience of using this service:

• People’s needs were met in a personalised way by staff who were kind and caring.

• Individual and environmental risks were managed appropriately, which meant people were kept safe from avoidable harm.

• Medicines were managed safely and people received their medicines as prescribed.

• People’s rights were upheld. They were empowered to make their own choices and decisions and involved in the development of their care plans.

• People knew how to raise concerns. They had confidence in the registered manager and told us they would recommend the service to others.

• A quality assurance system was in place to continually assess, monitor and improve the service.

The service met the characteristics of Good in all areas. More information is in the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection: This was the first rating of the service since it was registered at its current location in November 2017.

Why we inspected: This was a planned inspection based on the length of the time the service had been registered at this location.