This out of hours dental service provided dental treatment on weekends and bank holidays when other dental services were not available to people. We visited on a Saturday.

When we visited the service we met with the dental lead for the company and six other staff on duty. We spoke with five people who used the service, either in the waiting room or by telephone. Staff showed us how they worked and we saw treatment records, staff training records and other records related to the running of the service.

People told us that they were very pleased with the service. One person said, “From the first moment you come in, staff are welcoming and put you at ease.” Another person told us how impressed they had been with the dentist - “Afterwards, I was so grateful. They could see I was nervous.”

People told us that it had been easy to obtain an emergency appointment and that their views were taken into account in the way their care was provided.

We looked at the results of a recent survey conducted by the practice. These results showed high levels of satisfaction with the service.

We saw that staff had been well trained to provide a safe service. There had been occasional problems with providing an out of hours service as support systems that might be helpful for dealing with equipment including computers were not available over weekends. However, management support and guidance were available at all times.