We spoke with people who used the service and also reviewed summaries from patient feedback surveys. They told us they had been very satisfied with the treatment they had received.

They told us the dentist explained different treatment options that were available and what the treatment entailed. People told us the service had been professional, reliable and friendly and that they felt the dentists, dental nurses and therapists were skilled.

They told us that they had always been made welcome and were reassured by all of the staff at the surgery. People told us they had signed documentation to give their consent to treatment and that staff checked peoples' medical histories and medication on a regular basis.

When we looked at staff records we saw evidence that the dentists, dental nurses and therapists had been professionally trained to the level their positions required. We also saw that they had completed training in other appropriate courses.

We saw evidence that there was a quality assurance system in place that informed the future performance of the service.

People who used the service told us that they were provided with good information about treatment options and the associated costs and were able to ask all the questions they wanted to. People told us they felt they had enough time and information to make decisions about their treatments. Comments included; “The dentist will take the time to explain to me what treatment I need”, “They always talk you through what is happening” and “I get a printed out sheet that tells me about my treatment and what it costs”.

People told us that staff were “Friendly” “Professional” and “Helpful”. People said they were treated with respect and their privacy was protected. One person told us that they thought the service was “Excellent” whilst another person said “The staff will put you at ease here”.

People said that the appointment system worked well and that the service was clean and comfortable.