We carried out an announced comprehensive inspection at Poplar Street Surgery on 14 May 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall, outstanding for the population group People whose circumstances may make them vulnerable and good for all other population groups.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We rated the population group People whose circumstances may make them vulnerable outstanding because:

• The practice clinical lead worked with a large number of homeless/substance misuse patients. Some of these patients led chaotic lifestyles and some also were ex-offenders. The practice not only supported this vulnerable group with healthcare provision but also through social prescribing and collaborative working with the wider health and social care community and other services. This was with the aim of ensuring these patients received the right care and support to meet their needs. The GP did exemplary work with these ex-offenders to address their often unmet health needs and substance misuse problems.
• The practice had provided 15 “AWARM ” packs for patients they identified as at risk over the last winter period. These packs included blankets, gloves, hats, mugs and temperature monitors.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care