The patients told us that when they were admitted into The Poplars, they were given an information booklet about the unit.

Patients told us how they were encouraged to make their own decisions about their daily routines. One patient said; “I like a lay in sometimes and can do so if I want.”

When we spoke with patients we were told that staff were respectful towards them and that any support they needed was given in private.

Patients told us staff treated them well and acted properly on any concerns.

The patients and relatives spoken with were very complimentary about the care and support provided by the staff team. One patient said; “I am cared for well.” Another patient commented “I can not fault the staff and the care I receive.”

Relatives spoke positively about staff attitudes. One relative said; “What I particularly like is that staff treat my relative as an individual and a person and not as someone who just has an illness.”

When we spoke with relatives’ one person commented “The care is absolutely superb. I could not be happier with the care my relative receives. I can go home with peace of mind knowing that my relative is in good hands.” Another comment was “When I visit my relative they are always clean, their hair is neatly brushed and their nails have been done.” One relative said; “Staff are always so friendly and we can visit at any time. Since being admitted here, our relative now communicates much better with us and seems more content.”

Relatives told us staff communicated well with them and kept them informed about any issues. They also said they attended meetings with staff and other professionals about their relative’s care.

Relatives knew about the complaints procedure and said they had been written information about how to raise any issues of concern.

Relatives told us they had confidence in the abilities of the staff team and commented there were always staff about if needing any kind of assistance.