Letter from the Chief Inspector of General Practice

We carried out a focused desktop inspection of Drs Baird, Fowler and Beale on 6 September 2016 to assess whether the practice had made the improvements in providing effective care and services.

We had previously carried out an announced comprehensive inspection at Drs Baird, Fowler and Beale on 9 February 2016 when we rated the practice as good overall. However, the practice was rated as requires improvement for providing effective services. This was because not all role specific competency and training for staff was up to date and not all staff had received an appraisal.

We asked the provider to send a report of the improvements they would make to comply with the regulation they were not meeting at that time. The practice is now able to demonstrate that they are meeting the regulations. The practice is now rated as good for providing effective care and the overall rating remains as good.

This report should be read in conjunction with the full inspection report dated 31 March 2016.

Our key finding across the area we inspected was as follows:

• Staff training considered mandatory by the practice occurred at regular intervals.
• There was an effective system in place to ensure training was monitored and staff had the skills they needed to perform their roles safely and effectively.
• There was an effective system in place to monitor staff development through regular appraisals, meetings and discussion.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out a focused desktop inspection of Drs Baird, Fowler and Beale on 6 September 2016 to assess whether the practice had made the improvements in providing effective care and services.

We had previously carried out an announced comprehensive inspection at Drs Baird, Fowler and Beale on 9 February 2016 when we rated the practice as good overall. However, the practice was rated as requires improvement for providing effective services. This was because not all role specific competency and training for staff was up to date and not all staff had received an appraisal.

We asked the provider to send a report of the improvements they would make to comply with the regulation they were not meeting at that time. The practice is now able to demonstrate that they are meeting the regulations. The practice is now rated as good for providing effective care and the overall rating remains as good.

This report should be read in conjunction with the full inspection report dated 31 March 2016.

Our key finding across the area we inspected was as follows:

• Staff training considered mandatory by the practice occurred at regular intervals.
• There was an effective system in place to ensure training was monitored and staff had the skills they needed to perform their roles safely and effectively.
• There was an effective system in place to monitor staff development through regular appraisals, meetings and discussion.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Patients were treated with consideration and respect and their privacy was maintained. One patient told us, “Privacy is not a problem. They offer a chaperone, I’ve never wanted one.” Another patient said, “They are so pleasant and very considerate. You never feel like you are a nuisance.”

Patients were able to get an appointment promptly and had sufficient time to discuss their health problems. One patient told us, “You never feel uncomfortable or like you are going to be thrown out. You can ask as many questions as you like.” Another patient said, “Appointments are very easy to make. If it was urgent they would see you straight away.”

The surgery had effective arrangements to ensure cleanliness. We spoke with four patients. One patient told us, “I have never found the surgery dirty in any way.” Another patient said, “It’s clean and comfortable.”

Appropriate checks were carried out before staff started work.

The surgery monitored the quality and safety of the services provided