We spoke with a dentist, an orthodontist (a specialist in straightening teeth), two dental nurses, the receptionist and the practice manager at the time of the visit. After, we spoke with three patients of the practice. Patients told us they were highly satisfied with the service provided. They told us they felt staff were professional, friendly and treated them with respect. One patient said, “I did not like going to the dentist and so I am really happy I have found a good one.”

Patients we spoke with told us they were involved in their dental plan and were made aware of treatment costs. They told us they were able to see their X-rays and were given treatment plans which included costs involved. We viewed five patient records and found these contained appropriate information regarding previous examinations and treatments.

Patients were protected from the risk of healthcare associated infections because the practice had effective system in place. The practice was clean, hygienic and had relevant hygiene and infection control guidance which staff followed.

Staff were supported to deliver effective care and treatment safely. We saw evidence they undertook appropriate training to keep up to date with dental treatments. We saw staff were appraised and attended regular team meetings.

Patients we spoke with were happy with the care provided and had no complaints. We noted the practice’s complaints procedure was displayed in the reception area.