People who use the dental practice told us that they were very happy with the service provided. They felt that their dignity was maintained and their privacy protected. We were also told that staff were always respectful and had time to listen and answer their questions. Without exception people said that the staff team were always pleasant, polite and welcoming.

People who use the service confirmed that they were provided with good information both about the treatment options and the cost of the different treatments. One person told us, “They take on board what the patient says. I said I didn’t want any gas and they know that now. I was shown the X-ray they have just taken and everything was explained to me. I could recommend them to anybody”.

We spoke with people at the surgery and by telephone. People spoke very highly of staff and expressed satisfaction with their treatment and care. Comments included: “It’s a pleasure to go they always put you at ease. They have the right balance, very professional but pleasant as well”. Another person said, “They are polite and very helpful, it is comfortable and everything is good”.

Patients told us that the dental practice was comfortable and accommodating and that appointments were flexible to meet their needs.

The patients we spoke with only had very positive comments to make about the practice and the qualities of the staff team. However we were told that if a person did feel it necessary to make a complaint or raise a concern, this would be taken seriously and addressed.

When questioned the people spoken with all said they felt very safe when visiting the dental surgery with one person saying, “It’s like coming to see friends, they are always helpful I could not ask for better. They are very efficient in making you feel at ease, they know what they are doing”.

We noted that the dental practice appeared clean and well maintained. Patients we spoke with all said that the building was always clean and tidy with one person saying, “The place is always very clean and the staff always have plenty of time”.