During our visit to The Precinct Dental Practice we met with the provider, Dr Peter Allen, and the practice manager. We spoke with three members of staff. We spoke with six patients and looked at six patient records.

All of the patients we spoke with were very happy with the dental treatment they received. One patient told us “I’ve been coming many years. I’m very happy and have never had any problems”. Another patient said “I have no issues at all. The practice has done me well over the years”. We looked at patient records which confirmed the treatment patients said they had received.

Patients we spoke with told us the practice was always clean and tidy; “spotless”. The practice operated processes, and followed procedures, that minimised the risk and spread of infection because current guidelines were followed. A patient said “they always have the gloves on and masks”

Staff told us they were supported to carry out their roles. We saw that staff received training specific to their job and that they received an annual review of their performance.

The practice had systems in place to seek and act on patient feedback and carried out audits to monitor clinical quality.