We inspected this service on 3 May 2017. This is the first inspection since registering with us In January 2016. This service provides accommodation for up to 30 older people. At the inspection 21 people were using the service.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe and staff knew how to recognise and report potential abuse. We found that risks to people were managed in a safe way and when people needed specialist equipment this was provided. Staff we spoke with knew who was at risk and how this should be managed to keep them safe. There were safe systems in place to manage medicines. When people had as required medicines there was guidance in place for staff to follow.

People told us they enjoyed the food and were offered a choice. People and relatives said they were involved with reviewing their care and when needed people had access to health professionals. People told us staff knew them well and the staff were provided with an induction and training that helped them to support people. We found there were enough staff available to meet people’s needs.

People’s privacy and dignity was promoted and they were treated in a caring way. People were encouraged to make choices about their day. They told us they were offered the opportunity to participate in activities and pastimes they enjoyed.

There was no one currently at the home who lacked capacity to make decision for themselves however the registered manager had an understanding of what action to take if this changed.

Staff felt listened to and were able to raise concerns. The provider used feedback from people and relatives to bring about changes. Quality monitoring checks were completed to make improvements to the service. The provider had a system in place to ensure staff suitability to work within the home.