This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at the Primary Care Emergency Department Streaming Service on 10 July 2018 as part of our inspection programme.

At this inspection we found:

• The service had effective systems to manage risk and safety incidents to reduce them happening.
• The service reviewed the effectiveness and appropriateness of the care it provided monthly to ensure care and treatment was delivered according to evidence-based guidelines.
• Staff involved and treated people with compassion, kindness, dignity and respect.
• The service provided care and treatment within Emergency Department Streaming Service guidelines and timescales for local population needs.
• Patients we spoke with in the service waiting room were positive about the service.
• There was a strong focus on continuous learning and improvement from monitoring and audit at all levels of the organisation, and their shared partnership with the A&E departments at the Colchester Hospital University Foundation Trust (CHUFT).

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice