Letter from the Chief Inspector of General Practice

We carried out a comprehensive inspection of Princes Gardens Surgery, 2a High street, Aldershot, GU11 1BJ on 22 October 2014.

We found that Princes Gardens Surgery is a good practice overall with a strategy and track record of continuous improvement for the care and responding to the needs of patients living in the area.

Our key findings were as follows:

• Patients were complimentary about the care and support they received from staff.
• Staff told us they were committed to providing a service that put patients first.
• The practice responded to the changing needs of the different populations groups that used the practice.
• There were examples of audits with the full cycle of standard-setting, first cycle audit, a discussion with peers, agreeing changes, implementing them and then re-auditing to see whether it has made a difference or not.

We saw several areas of outstanding practice including:

• The practice had employed a Nepalese receptionist as well as access to language line to assist with Nepalese patients.
• The practice had a large Nepalese population group and information had been translated in order for this group to obtain relevant information.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice