People were generally pleased with the quality of care they received. The crisis team had many thank you cards and letters. Comments we saw included, “you have all been great to work with” and “you will be forever in my heart”.

People we spoke with wanted more opportunities to discuss their problems with staff that they knew. They said that some agency staff were not very knowledgeable about their specific needs. However they said that, “when they do … (speak to staff) … it is great”.

We saw that the care on the wards was delivered calmly and with compassion. Staff knew the people who used the service and understood their needs.

We saw that people were able to change practices at the hospital through their involvement, for example they had asked for more salads and vegetables in their diet and this had happened.

We did not visit this location as part of this planned review, therefore we did not have the opportunity to speak to people who use this service directly. However, we have considered the views of people using services from other locations within the Trust to inform our judgements.

This section was not completed for this inspection. More information about what we found during the inspection is available in the report below.