We rated Priory Wellbeing Centre, Southampton as good because:

The service delivered a range of psychological therapies recommended by the National Institute for Health and Care Excellence (NICE). There was little or no delay from initial referral to assessment to treatment, and waiting times for patients wanting to access appropriate psychological therapies through the service, as part of their treatment, were kept to the absolute minimum.

All areas accessible by patients and staff were clean and in excellent decorative order. They had the right numbers of staff and staff skill mix to safely and effectively meet the requirements of patients. Staff demonstrated good understanding of safeguarding processes and were able to give examples of how they would act effectively to protect patients in their care.

Patients using the service told us, without exception, that they were treated with kindness, dignity and respect. All of the staff we met or spoke with were conscientious, professional and committed to doing the best they could for the patients in their care. Staff in different roles told us they felt valued and appreciated by their colleagues, and all staff spoke positively of their immediate peers and line managers. Patients were actively involved in planning their own care and treatment, and able to provide regular feedback on the service they received.

Steps were taken to engage sensitively and supportively with patients who found it difficult to engage with services. The building provided a very calming space, one conducive to therapeutic treatment. Interview rooms were adequately sound-proofed in order to maintain patient confidentiality. There was a range of information provided for patients who used services. The service was also able to access translators and interpreters for patients whose first language was one other than English.

Staff spoke positively of the organisation, its values and the way in which it operated. Based on what we found at this inspection, it was evident there were effective systems and processes to demonstrate good governance of the service. The service was able to access strong clinical support through the provider’s local hospital, which was essential when managing risks with any particularly unwell patients using the service.