The inspection took place on 03 November 2016, and was an announced inspection. The registered provider was given 48 hours' notice of the inspection. This was the first inspection of this service since it registered at this location on 11 January 2015.

PSA Homecare is a small service that provides care and support to adults in their own homes. The service provides support for mainly older people. At the time of the inspection it provided a personal care service to three people. They provided visits to people for a minimum of one hour and would provide 24 hour care to support people if required. The service provided care and support to people in Kent.

The service is managed by the registered provider. Registered providers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and relatives were involved in the initial assessment and the planning of their support. Care plans contained details of people's wishes and preferences, and were regularly reviewed to ensure they contained up to date information.

Risks associated with people's support had been identified and clear guidance was in place to keep people safe.

People had their needs met by appropriate staffing. People received a service from a small and consistent team of staff, who were recruited to match the people they supported. Staff underwent an induction programme, which included relevant training courses and shadowing the registered provider, until they were competent to work on their own. Staff received training appropriate to their role, which was refreshed regularly to ensure their knowledge remained up to date.

People were supported to maintain good health and attend appointments and check-ups. People's medicines were handled in line with the registered providers policy and procedures.

People and relatives felt they were treated with dignity and respect and that the staff were kind and caring.

People and relatives felt people were safe using the service. The service had safeguarding procedures in place and all staff had received training in these.

People had opportunities to provide feedback about the service provided. Systems were in place to ensure the service ran effectively and people received a quality service.

The registered provider completed checks to ensure that the service operated in an efficient and effective manner, ensuring that people were appropriately supported. There was a business plan in place with aims and objectives and staff followed this through in their practice. The registered provider demonstrated their commitment to ensuring that people received quality care that was designed to meet individual needs.