PTS-247 Limited, East Grinstead.
PTS-247 Limited in East Grinstead is a Ambulance specialising in the provision of services relating to services for everyone and transport services, triage and medical advice provided remotely. The last inspection date here was 9th May 2018
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This provider also manages:
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30th January 2018 - During a routine inspection
PTS-247 Ltd is operated by PTS-247 Ltd. It provides a patient transport service.
We inspected this service using our comprehensive inspection methodology. We carried out the announced part of the inspection on 30 January 2018.
To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led?
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.
Services we do not rate
We regulate independent ambulance services but we do not currently have a legal duty to rate them. We highlight good practice and issues that service providers need to improve and take regulatory action as necessary.
We found the following areas of good practice:
However, we also found the following issues that the service provider needs to improve:
Following this inspection, we told the provider that it must take some actions to comply with the regulations and that it should make other improvements, even though a regulation had not been breached, to help the service improve. We also issued the provider with one requirement notice. Details are at the end of the report.
Deputy Chief Inspector of Hospitals (South).