Quay Lane Surgery in St Germans, Saltash is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 22nd May 2017
Quay Lane Surgery is managed by Quay Lane Surgery.
Contact Details:
Address:
Quay Lane Surgery Old Quay Lane St Germans Saltash PL12 5LH United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Quay Lane Surgery on 19 April 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Quay Lane Surgery is a dispensing practice. Systems were in place for the storage and safe dispensing of medicines. Staff had received appropriate training for their role.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The practice had won a “Pride in Practice” award for the recognition and sensitive treatment of people who were of Lesbian, Gay and Bi-sexual orientation.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
We found the service had made improvements since our previous inspection on 21 January 2015. For example, the practice had
improve patient record keeping to confirm that consent had
been obtained for invasive procedures such as ear
syringing and cervical screening. The practice
had p
rovided Mental Capacity Act (MCA) training for staff. The practice had also implemented regular documented meetings so that all clinical staff were able
to discuss clinical issues and significant events to ensure
risks were minimised and improvements were made. The practice had improved the histology results
monitoring records to ensure blood tests and other results were followed up
promptly.
We saw one area of outstanding practice:
The practice worked with the community for the home delivery of medicines from the practice dispensary.
97% of patients meeting the criteria for accessing dispensing services obtained their medicines from the dispensary. The challenges of providing a service patients living in a large rural location covering 45 square miles with poor public transport and numerous housebound patients had been met by the practice. A voluntary member of staff worked four days a month to deliver medicines to housebound patients. The practice contacted patients to confirm one week prior to delivery. Patients told us they would otherwise find it very difficult to obtain their prescriptions.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Quay Lane Surgery on 19 April 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Quay Lane Surgery is a dispensing practice. Systems were in place for the storage and safe dispensing of medicines. Staff had received appropriate training for their role.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The practice had won a “Pride in Practice” award for the recognition and sensitive treatment of people who were of Lesbian, Gay and Bi-sexual orientation.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
We found the service had made improvements since our previous inspection on 21 January 2015. For example, the practice had
improve patient record keeping to confirm that consent had
been obtained for invasive procedures such as ear
syringing and cervical screening. The practice
had p
rovided Mental Capacity Act (MCA) training for staff. The practice had also implemented regular documented meetings so that all clinical staff were able
to discuss clinical issues and significant events to ensure
risks were minimised and improvements were made. The practice had improved the histology results
monitoring records to ensure blood tests and other results were followed up
promptly.
We saw one area of outstanding practice:
The practice worked with the community for the home delivery of medicines from the practice dispensary.
97% of patients meeting the criteria for accessing dispensing services obtained their medicines from the dispensary. The challenges of providing a service patients living in a large rural location covering 45 square miles with poor public transport and numerous housebound patients had been met by the practice. A voluntary member of staff worked four days a month to deliver medicines to housebound patients. The practice contacted patients to confirm one week prior to delivery. Patients told us they would otherwise find it very difficult to obtain their prescriptions.
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