During the inspection we had the opportunity to speak with three people who used the service. They told us they were satisfied with the care and treatment provided.

Their comments included: "They gave me lots of information before I agreed to treatment, they were very organised", “I got an appointment very quickly, they have been brilliant so far, I am in safe hands” and “the place is always clean.”

We found the provider had appropriate systems in place to ensure consent was gained before they proceeded with the examination or treatment.

We found the provider had taken steps which ensured the care and welfare of people who used the service. There were arrangements in place to deal with medical emergencies.

We found the provider operated in clean and tidy facilities and had suitable infection prevention and control protocols in place.

We saw evidence there was an appropriate system in place for listening to and acting on people’s comments and concerns.