Queenstown Road Medical Practice, Battersea, London.
Queenstown Road Medical Practice in Battersea, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th March 2017
Queenstown Road Medical Practice is managed by Queenstown Road Medical Practice.
Contact Details:
Address:
Queenstown Road Medical Practice 14 Queenstown Road Battersea London SW8 3RX United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Queenstown Road Medical Practice on 20 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed but were not always well managed, we found evidence that blood results were left unchecked for up to four days.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Ensure that there are adequate systems in place for checking blood results when GPs are away from practice.
Review practice procedures to ensure discussions from meetings are adequately documented and actions are followed up.
Ensure recruitment process is effective, ensuring interview summary are recorded, and keeping a copy of contract signed by staff members.
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