This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a service to older adults and younger disabled adults. At this inspection they were providing personal care for nine people.

Quil Care Group Limited had a manager in post who was present throughout this inspection. The manager had yet to register with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The current Manager and Director acquired the ownership and management of Quil Care Group Limited in February 2018.

The inspection activity started on 14 August 2018 and ended on 16 August 2018. This service has not been previously inspected.

The manager had not completed their application to become the registered manager of Quil Care Group Limited since commencing their role in February 2018. The Director had not submitted the appropriate change of details notifications to the Care Quality Commission since taking over the ownership in February 2018. Following this inspections site visit the necessary applications and notification of changes were made.

People were safe as staff members had been trained and understood how to support people in a way that protected them from danger, harm and abuse. People had individual assessments of risk associated with their care and support. Staff knew how to support people in a way that minimised the risks of harm associated with their care. The provider followed infection prevention and control guidance. The provider ensured that the equipment people used, was maintained and kept in safe working order.

People were supported by enough staff to safely assist them and who arrived to provide support at the agreed times. When needed, people received help with their medicines from staff who were trained to safely support them. The provider undertook regular checks to ensure people received their medicines as directed.

The provider completed checks on staff before they started work to ensure they were safe to work with people. The provider had systems in place to address any unsafe staff practices which included disciplinary action or retraining if needed.

People received care from staff that had the skills and knowledge to meet their needs. New staff members received an induction to their role and were equipped with the skills they needed to work with people. Staff attended training that was relevant to those they supported and any additional training needed to meet people’s requirements was provided.

People had their rights protected by staff members who were aware of current guidance informing their practice. Staff received support and guidance from a management team who they found approachable.

People had positive relationships with the staff members who supported them. People’s likes and dislikes were known by staff who assisted them in a way which was personal to them. People were involved in decisions about their care and had information they needed in a way they understood.

People had their privacy and dignity respected and information personal to them was treated confidentially. People had access to healthcare when needed and staff responded to any changes in needs promptly and consistently. People were supported to eat and drink sufficient amounts to maintain good health. People were given information in a way they could understand.

The provider regularly met people they supported and worked alongside staff members to gain informal feedback about the service they provided. People felt confident they were listened to and their views were valued. People and staff felt able to express their views and felt their opinions mattered. The