This inspection took place on 19 July and 4 August 2017. Our first visit was unannounced. This was our first inspection of the service since it registered with the Care Quality Commission (CQC) in August 2016.

R-H-P Outreach Services Ltd provides accommodation and personal support for up to five adults with mental health needs. The service was providing a female only service to two people at the time of this inspection.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service said that the staff working at R-H-P Outreach Services Ltd were respectful and caring towards them. There was a relaxed and friendly atmosphere when we visited.

People were supported to have their health needs met. Staff worked with the person to access the GP and other local health services as appropriate to help make sure their individual physical and mental health needs were met. We saw that people’s prescribed medicines were being stored securely and managed safely.

Assessments were in place that reflected current risks for people at the service and ways to try and reduce these. Support plans were regularly reviewed and updated to ensure the care provided met people’s changing needs. Staff were aware of safeguarding procedures and appropriate recruitment checks took place before staff started work.

Staff received training which gave them the knowledge and skills to support people effectively. Staff had received training in the Mental Capacity Act (MCA) 2005 and the Deprivation of Liberty Safeguards (DoLS). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There was a system in place for dealing with people’s concerns and complaints. People told us they knew how to complain and felt confident that the registered manager would respond and take appropriate action.

The registered manager understood their role and responsibilities and positive feedback was received from people and staff about how the service was run. There were systems in place to help ensure the safety and quality of the service provided.