This inspection took place on 28 November 2017 and was announced. At the last inspection on 5 October 2016, the service was rated as requires improvement. We asked the provider to take action to make improvements with regard to care planning, risk assessments, people's capacity and notifications. This action has been completed.

Radiant Life Care is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older and younger adults. At the time of our visit, 22 people were using the service.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe when staff visited them. They had built a good relationship with staff who they mentioned were caring and respected their privacy and dignity and treated them well.

There were processes in place to minimise risks to people's safety. Staff were aware how to protect people from abuse and had received training in this area. They knew when they should escalate concerns to external organisations.

The recruitment procedures were thorough with appropriate checks undertaken before new staff members started working for the service. Newly appointed staff completed an induction programme which included attending some training and shadowing experienced colleagues.

There were enough staff working for the service. People were usually supported by the same group staff and helped with consistency of care.

People told us staff were friendly and had the right skills to provide the care they required. Staff received regular training and this equipped them to undertake their role. They felt supported by the management team and received regular one to one meeting with their line managers.

Staff knew the principles of the Mental Capacity Act 2005 (MCA). They respected decisions people made about their care and gained people's consent before they provided care and support.

Staff were aware of people’s needs and ensured people receive the care and support as per their care plans. We saw care plans provided clear guidance to staff about people's care needs and instructions of what they needed to do on each visit. People told us their care plans were discussed with them.

Where necessary, staff supported people to eat and drink and helped them to take their medicines safely.

People and relatives felt able to make a complaint and were confident that their complaints would be listened to and acted on. The provider ensured that any issues raised were resolved to the satisfaction of the person.

There were regular audits carried out to monitor the quality of the service and drive improvements.

The provider continually sought feedback about the service from people, relatives, staff and other professionals. Where improvements were needed, they implemented changes as necessary.

This inspection took place on 28 November 2017 and was announced. At the last inspection on 5 October 2016, the service was rated as requires improvement. We asked the provider to take action to make improvements with regard to care planning, risk assessments, people's capacity and notifications. This action has been completed.

Radiant Life Care is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to older and younger adults. At the time of our visit, 22 people were using the service.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe when staff visited them. They had built a good relationship with staff who they mentioned were caring and respected their privacy and dignity and treated them well.

There were processes in place to minimise risks to people's safety. Staff were aware how to protect people from abuse and had received training in this area. They knew when they should escalate concerns to external organisations.

The recruitment procedures were thorough with appropriate checks undertaken before new staff members started working for the service. Newly appointed staff completed an induction programme which included attending some training and shadowing experienced colleagues.

There were enough staff working for the service. People were usually supported by the same group staff and helped with consistency of care.

People told us staff were friendly and had the right skills to provide the care they required. Staff received regular training and this equipped them to undertake their role. They felt supported by the management team and received regular one to one meeting with their line managers.

Staff knew the principles of the Mental Capacity Act 2005 (MCA). They respected decisions people made about their care and gained people's consent before they provided care and support.

Staff were aware of people’s needs and ensured people receive the care and support as per their care plans. We saw care plans provided clear guidance to staff about people's care needs and instructions of what they needed to do on each visit. People told us their care plans were discussed with them.

Where necessary, staff supported people to eat and drink and helped them to take their medicines safely.

People and relatives felt able to make a complaint and were confident that their complaints would be listened to and acted on. The provider ensured that any issues raised were resolved to the satisfaction of the person.

There were regular audits carried out to monitor the quality of the service and drive improvements.

The provider continually sought feedback about the service from people, relatives, staff and other professionals. Where improvements were needed, they implemented changes as necessary.