About the service:

Radis Community Care (Worcester) is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 72 people receiving the regulated activity ‘personal care’ from the Worcester branch, and 28 people from the Herefordshire satellite office.

People’s experience of using this service:

People enjoyed positive and respectful relationships with staff. People felt staff were skilled and competent in their roles, and that they received the care and support they needed from them.

People consistently reported that staff were reliable and trustworthy, with no instances of missed calls.

There was a flexible and person-centred approach to care delivery, with people's health and wellbeing needs kept under review.

The registered manager and provider routinely monitored the quality and safety of the care provided, with feedback and complaints used as a way of making continuous improvements.

Staff felt motivated and appreciated in their roles, and received ongoing guidance and support from the registered manager.

Rating at last inspection:

This was the first inspection of the service since the location was added to the provider's registration. Therefore, the service was not previously rated at this location.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor all information we receive about this service. This informs our ongoing assessment of their risk profile and ensures we are able to schedule the next inspection accordingly.