Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Rastrick Health Centre on 5 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• We saw evidence of an open and transparent approach to safety and an effective system was in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they felt respected by the practice staff, that they were treated with compassion, dignity and respect. They told us they felt involved in their care and decisions about their treatment.
• Clear guidance about how to complain was displayed in the practice and on the website. Services provided by the practice were clearly displayed in the practice leaflet and on the website.
• Patients said they usually found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice was clean and well maintained. Facilities provided were appropriate to meet the needs of their patients.
• Staff described a clear leadership structure and told us they felt supported by management and the GP partners.
• The practice had a recently established Patient Reference Group (PRG) and were working closely with patients to respond to patient feedback.
• The provider was aware of and complied with the requirements of the Duty of Candour.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice