Ravenscroft Medical Centre, Golders Green, London.
Ravenscroft Medical Centre in Golders Green, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 12th October 2017
Ravenscroft Medical Centre is managed by Ravenscroft Medical Centre.
Contact Details:
Address:
Ravenscroft Medical Centre 166-168 Golders Green Road Golders Green London NW11 8BB United Kingdom
Telephone:
02084559530
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-10-12
Last Published
2017-10-12
Local Authority:
Barnet
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Ravenscroft Medical Centre on 14 and 19 July 2016. During the inspection we identified that governance arrangements did not always operate effectively in that there was limited evidence of sharing learning from significant events and also risks and performance were not always effectively managed (The full comprehensive report on the July 2016 inspection can be found by selecting the ‘all reports’ link for Ravenscroft Medical Centre on our website at www.cqc.org.uk).The overall rating for the practice was requires improvement.
An announced comprehensive inspection was undertaken on 10 August 2017. Overall the practice is now rated as good.
Our key findings of our inspection of Ravenscroft Medical Centre were as follows:
Action had been taken to ensure that significant event reviews and investigations were sufficiently thorough. For example, meetings regularly took place to share learning from significant events and to take steps to maintain or improve patient safety.
Action had been taken to ensure that governance arrangements operated effectively. For example, staff routinely met to identify, monitor and take mitigating actions against risks.
Action had been taken to improve arrangements for the safe storage of vaccines. For example, the practice had revised its systems for recording fridge temperature readings.
Staff were aware of current evidence based guidance.
Staff had the skills and knowledge to deliver effective care and treatment.
Data from the national GP patient survey showed that patients rated the practice higher than others on the extent to which they were treated with dignity and respect; and the extent to which they were involved in decisions about their care and treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour.
Practice management arrangements promoted an open approach to safety which facilitated the delivery of safe and high quality care.
The areas where the provider should make improvement are:
Continue to monitor and take action as necessary to improve cervical screening and child immunisation uptake rates.
Ensure that water temperature monitoring takes place to control the risk from Legionella (a term for a particular bacterium which can contaminate water systems in buildings).
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Ravenscroft Medical Centre on 14 and 19 July 2016. During the inspection we identified that governance arrangements did not always operate effectively in that there was limited evidence of sharing learning from significant events and also risks and performance were not always effectively managed (The full comprehensive report on the July 2016 inspection can be found by selecting the ‘all reports’ link for Ravenscroft Medical Centre on our website at www.cqc.org.uk).The overall rating for the practice was requires improvement.
An announced comprehensive inspection was undertaken on 10 August 2017. Overall the practice is now rated as good.
Our key findings of our inspection of Ravenscroft Medical Centre were as follows:
Action had been taken to ensure that significant event reviews and investigations were sufficiently thorough. For example, meetings regularly took place to share learning from significant events and to take steps to maintain or improve patient safety.
Action had been taken to ensure that governance arrangements operated effectively. For example, staff routinely met to identify, monitor and take mitigating actions against risks.
Action had been taken to improve arrangements for the safe storage of vaccines. For example, the practice had revised its systems for recording fridge temperature readings.
Staff were aware of current evidence based guidance.
Staff had the skills and knowledge to deliver effective care and treatment.
Data from the national GP patient survey showed that patients rated the practice higher than others on the extent to which they were treated with dignity and respect; and the extent to which they were involved in decisions about their care and treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour.
Practice management arrangements promoted an open approach to safety which facilitated the delivery of safe and high quality care.
The areas where the provider should make improvement are:
Continue to monitor and take action as necessary to improve cervical screening and child immunisation uptake rates.
Ensure that water temperature monitoring takes place to control the risk from Legionella (a term for a particular bacterium which can contaminate water systems in buildings).
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