Raymond Road Surgery in Southampton is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 19th March 2019
Raymond Road Surgery is managed by Raymond Road Surgery.
Contact Details:
Address:
Raymond Road Surgery The Surgery Southampton SO15 5AL United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Raymond Road Surgery on 19 November 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
98% of patients taking part in a recent patient survey found the receptionists at this surgery helpful compared with a clinical commission group average of 87% and a national average of 86.8%.
Information about services and how to complain was available and easy to understand.
Patients said that there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the Duty of Candour.