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Care Services

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Reach Lower Cippenham Lane, Slough.

Reach Lower Cippenham Lane in Slough is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs and learning disabilities. The last inspection date here was 29th January 2020

Reach Lower Cippenham Lane is managed by Rehabilitation Education And Community Homes Limited who are also responsible for 8 other locations

Contact Details:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-01-29
    Last Published 2017-02-02

Local Authority:

    Slough

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

23rd December 2016 - During a routine inspection pdf icon

Reach Lower Cippenham Lane is a care home without nursing, operated by the provider REACH. The provider has eight other locations in this registration. The care home provides accommodation and personal care to service users with learning disabilities and or autism spectrum disorder. The house is a detached property with 11 bedrooms, situated on Cippenham Village green, near the shops, pubs and village pond. The location is registered to accommodate up to 12 service users. At the time of the inspection 11 people lived at the service, and there were 19 staff employed.

At the time of the inspection, there was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Since transitional registration under the Health and Social Care Act 2008 on 18 January 2011, Reach Lower Cippenham Lane has not always maintained compliance with the relevant regulations at each inspection by us. However, the most recent inspection was a routine planned visit on 3 September 2013. The inspection checked five outcomes, all of which were compliant. This inspection is the first visit under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and the first comprehensive rating under the Care Act 2014.

People were safeguard from abuse and neglect. There was a robust system in place to ensure that people’s safety was maintained. People’s behaviour was well monitored and controlled. This was in part due to the registered manager’s emphasis in staff identifying and addressing triggers. This meant decoration and personalisation of the service was able to be present and at less risk of damage.

Risks for people were assessed, mitigated, documented and reviewed. Appropriate records were kept and readily available to demonstrate this to us at the inspection. The building and premises risks were assessed and managed to ensure people, staff and visitor safety at all times.

Enough staff were deployed to support people. Care workers we spoke with were satisfied that there was sufficient staff and that they did not place people at risk when they were busy. Our observations showed that the service was busy at certain times, but overall calm and relaxed and staff were dedicated to the people they supported.

Medicines were safely managed. We examined the handling of people’s medicines during our inspection and found that people were safe from harm. Storage of medicines was correct. The community pharmacist audited the safety of medicines management and reported outcomes to the registered manager for noting.

Staff were knowledgeable and competent. They received appropriate levels of training, supervision and performance appraisal. Relevant subjects were used to teach staff about caring for people with learning disabilities. This included the management of challenging behaviour and dealing with people’s epilepsy.

The service followed the requirements of the Mental Capacity Act 2005 (MCA). The recording of consent and best interest decisions meant the service complied with the MCA Codes of Practice. There was clear information at the service regarding people’s applications, reviews and expiry dates for standard DoLS authorisations.

People received nutritious food which they enjoyed. Hydration was offered to people to ensure they did not become dehydrated. Snacks and treats were available if people wanted or chose to have them.

We found the service was caring. People, relatives and friends and a commissioner complimented the care. We observed staff were warm and friendly. As staff had worked with most people over an extended period of time, they had come to know each person well. At the time of the inspection, most people who used the service had

3rd September 2013 - During a routine inspection pdf icon

During the inspection we spoke with people living at the home who told us they were happy with the care and support they received from staff and that they were able to make decisions about their day to day life. One person told us “I like living here, I do something different every day and sometimes I help with the shopping.” We observed the home was comfortable and clean and we looked at bedrooms which were personalised and decorated to a high standard.

People confirmed to us that they were involved in decisions about the care they received and that they felt confident to raise any concerns at the monthly residents meetings. One person told us “If I have any concerns I can always talk to the manager or any of the staff on duty.”

We looked at care plans that were person centred and focussed on people’s individual needs, theses were supported by risk assessments that had been written to identify and reduce the likelihood of injury or harm. People had access to health professionals and specialist support to ensure they were kept healthy and well.

We were told that a range of daily activities were provided for all who wanted to take part; we looked at activity sheets in 4 peoples care files that included details of local walks, visits to social clubs and local sports centres. One person told us “I like going out to the social club each week to meet with my friends.”

The staff we spoke with demonstrated a good understanding of the different types of abuse and were able to provide us with a good insight into the organisations safeguarding policy and the Local Authorities reporting processes.

We found evidence that regular audit visits were carried out by the care service manager. These reports showed us that the provider was using a robust quality monitoring system to ensure safe and respectful care was received by people who used the service.

19th October 2012 - During a routine inspection pdf icon

During the visit we spoke with people living in the home who told us that they were happy with the care and support they received from staff. They said there were enough staff to meet their needs and they were able to make decisions about their day to day life.

People confirmed they were involved in decisions about their care and the care planning process and were confident in raising concerns.They said they attended monthly house meetings where they could raise suggestions and discuss any issues about the service.

Care plans were in place to document people's individual needs. Risk assessments had been written to identify and reduce the likelihood of injury or harm. People had access to healthcare professionals and specialist support to ensure they kept healthy and well.

Daily activities were provided to those who wished to take part. These included trips out into the community, walks in the local area and attendance at local community colleges to pursue their chosen interests. One person told us ''I go to bingo...made lots of friends and we go bowling with staff'' and another showed us masks they had all made and told us a gentleman ''comes each week to do art and craft with us.''

The home was comfortable, clean and warm. Each person had their own bedroom which they had personalised to their own taste.

Systems were in place to regularly assess the quality of service provided.

23rd November 2010 - During a routine inspection pdf icon

People appeared happy and a group had decided to go to the pub for lunch. We were invited in and everyone either introduced themselves or was introduced. Four people were happy to show us their rooms which were all personalised to them. People said it was a nice place to live, they had a say in what they ate and the staff were kind. They also said that they were allowed to go out to the local shops. One person had conducted their own review and said they were happy with how it had gone.

 

 

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