What life is like for people using this service:

• People were treated to an outstanding experience of caring and leadership from the service. All people spoke with said they were treated with kindness and compassion. People were at the centre of the service and were consulted regularly for their experiences. There was continuing respect of dignity and privacy observed during the inspection. One person told us, “I would like to thank the team for their care and kindness.” Another person told us, “With deep gratitude I want to thank you all for your support.”

• People were at the centre of the service and received their personalised care as planned and were treated as individuals. There were examples of positive differences made to people’s lives. Relatives of people made continued reference to the support they received and of how the service had a positive impact upon them during the most difficult times in theirs and their loved ones’ lives. One relative told us, “Thank you for supporting us in caring for [named person] during the last two weeks of life.”

• The service was respected and valued by other professionals who commented on how the service improved people’s lives. They spoke positively about the manager and staff and how well they worked together.

• The staff were thoroughly supported and promoted by the manager. They were encouraged to share their views and make suggestions on how the service could be improved. Staff told us they worked well as a team, its morale was high and they supported each other. One staff member told us, “I have never worked in a better team.”

• Staff were trained to carry out their roles effectively and safely. The manager valued recruiting the right people.

• More information in Detailed Findings below.

Rating at last inspection: Good (The date the last report published was 6th October 2016)

About the service:

Reach is a service for Enablement, Assessment, Crisis Response and Hospital discharge. Reach is a Domiciliary Care Service provided by Rutland County Council. It is registered to provide personal care and support to adults living in their own home. Current information held shows there are 17 people using the service.

Why we inspected:

This was a planned inspection based on the rating of the last inspection.