Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Rectory Meadow Surgery on 29 April. Overall the practice is rated as good. Specifically, we found the practice to be good for providing effective, caring, responsive services and for being well led. It was also good for providing services for the all population groups. It required improvement in providing safe services.

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Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses.
• Significant events and complaints were fully investigated and led to changes in protocol and practice which were communicated among staff.
• Staff had access to regular meetings which enabled them to be involved the running of the practice.
• Most potential risks to patients were assessed and well managed including, premises maintenance, equipment checks and emergency procedures.
• Most but not all staff checks required were undertaken.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance.
• Care was provided by named GPs to patients in the community.
• Staff training was identified, monitored and undertaken to ensure staff could fulfil their roles safely and effectively.
• Patient feedback showed they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients provided positive feedback about the appointment system.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

There were areas of practice where the provider must make improvements.

• Undertake Disclosure and Barring Service (DBS) checks on all nursing staff and ensure GPs’ registration with their professional body is checked to ensure these are up to date and identify any concerns or conditions.

Additionally the provider should :

• Ensure staff have accurate information and training regarding action to take in the event of needle stick injuries

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

We reviewed the information available to us about Rectory Meadow Surgery on 13 April 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.