This inspection took place on 28 March 2017 and was unannounced.

Redclyffe Residential Care Home provides accommodation and personal care to up to 29 people.

At the time of our inspection the provider confirmed they were providing care to 24 people. At the last inspection, in June 2015, the service was rated Good. At this inspection we found that the service remained Good.

People continued to receive safe care. Staff were recruited appropriately and there were enough staff at the home to meet the needs of the people living at the service. People were consistently protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff were well supported with supervision, training and on-going professional development that they required to work effectively in their roles. Health and nutrition was monitored and people received the support they required within this area.

People told us they felt well cared for and were treated with dignity and respect at all times. We saw that care plans had been written in a personalised manner and enabled staff to provide consistent care and support in line with people’s personal preferences. People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints that they may receive.

The service was well run and had a positive ethos and an open culture. The registered manager was a visible role model in the home. People, their relatives and other professionals told us that they had confidence in the manager’s ability to provide consistently high quality managerial oversight and leadership to the home.

This inspection took place on 28 March 2017 and was unannounced.

Redclyffe Residential Care Home provides accommodation and personal care to up to 29 people.

At the time of our inspection the provider confirmed they were providing care to 24 people. At the last inspection, in June 2015, the service was rated Good. At this inspection we found that the service remained Good.

People continued to receive safe care. Staff were recruited appropriately and there were enough staff at the home to meet the needs of the people living at the service. People were consistently protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff were well supported with supervision, training and on-going professional development that they required to work effectively in their roles. Health and nutrition was monitored and people received the support they required within this area.

People told us they felt well cared for and were treated with dignity and respect at all times. We saw that care plans had been written in a personalised manner and enabled staff to provide consistent care and support in line with people’s personal preferences. People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints that they may receive.

The service was well run and had a positive ethos and an open culture. The registered manager was a visible role model in the home. People, their relatives and other professionals told us that they had confidence in the manager’s ability to provide consistently high quality managerial oversight and leadership to the home.

We saw the staff approached their work in a caring and supportive manner. When we spoke to some of the staff they were able to explain their role to us and understood their responsibilities to ensure people were cared for appropriately and their needs were met.

A person who lived at the home told us, “I like to keep to myself, but it is fine here.”

One relative told us, “The care for X has been good.”

We looked around the home and saw the accommodation provided appropriate communal and private space for the people who lived there. We saw that the home had separate lounges for watching television and for activities. The rooms for people who lived in the home were decorated in accordance with the peoples individual preferences.

There were 28 people living at the service when we visited on 26 July 2012.

We spoke with one person in residence who said they, “can’t complain at all”. They said the manager was approachable. Another person said, “I am happy here” and said that the food was good.

One relative who was visiting told us that their family member had, “settled in well”.

People told us that they thought that they received good care at Redclyffe Residential Care Home and that they felt safe living there. People told us that they were able to make decisions about their care and how to spend their time. They also told us that their privacy was respected and that they could express their views.