During or after our visit we spoke with four people who had recently visited the practice. All the people we spoke with told us that they were impressed with the way the practice was run. They all commented on the amount of time the dentist took to explain and discuss their treatment needs. One person told us that treatment was explained to them and also to their child at a level appropriate to their age. “It is a brilliant service, my children feel safe.”

During our visit we looked at a selection of patient records. These records documented all the observations, examinations, and screening carried out by the dentist. People we spoke with were very complimentary about the standard of care they received. One person told us about their emergency treatment and how they were reassured that they would be able to get care out of hours.

All staff were able to demonstrate that they were aware of the safe practices required to meet essential standards. The practice had a purpose built decontamination room to separate the decontamination procedure from the clinical area.

Staff training records showed that all staff had attended training in basic life support. The provider had also enabled staff to take part in further relevant training.

The practice had recently carried out a patient survey which had been completed by 130 people. The results showed that 100% of the people were satisfied with the service with 98% indicating they were very satisfied.